Privacy Policy

Welcome to TrigrFlow ("Trigr", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform and related services (the "Service").

TrigrFlow is a subscription-based software platform that helps businesses manage and automate customer communications across Instagram, Facebook, WhatsApp Business, and Telegram.

2.1 — Information You Provide Directly

• Full name
• Email address
• Business name
• Account login credentials
• Communication preferences

2.2 — Information from Connected Platforms

When you connect Instagram, Facebook, WhatsApp Business, or Telegram, we may access:

• Public profile information and account identifiers
• Messaging content necessary to provide automation features
• Conversation metadata and engagement analytics

2.3 — Automatically Collected Information

• IP address and device information
• Browser type and version
• Log data, usage analytics, cookies and similar tracking technologies

• Provide and maintain the Service
• Enable automated messaging workflows
• Manage and organize conversations
• Provide analytics, reporting, and customer support
• Improve system performance and comply with legal obligations

All payments are securely processed by our authorised payment processor, which acts as the billing operator for our subscription plans. Your billing details and transaction data are handled in accordance with the payment processor's privacy policy and applicable PCI-DSS standards.

We will update this section with specific processor details when billing becomes active. Questions about payment processing can be directed to us at the contact address in Section 14.

• With service providers assisting in hosting, analytics, or infrastructure
• With authorised payment processors handling subscription billing
• When required by law or to prevent fraud, abuse, or security threats

We retain personal data only as long as necessary to provide the Service and fulfill legal obligations. Upon account termination, data may be deleted or anonymized unless retention is required by law.

We implement appropriate technical and organizational safeguards to protect information against unauthorized access, alteration, disclosure, or destruction. However, no online system is completely secure.

Your information may be processed in countries outside your country of residence. By using the Service, you consent to such transfers in accordance with applicable data protection laws.

To exercise these rights, contact us at the email in Section 14.

1. Email us at trigrflowofficial@gmail.com
2. Include your account email and platform ID (if applicable)
3. We will process verified deletion requests within a reasonable timeframe in accordance with Meta Platform policies

TrigrFlow integrates with Instagram, Facebook, WhatsApp Business, and Telegram. Your use of those platforms remains subject to their respective terms and privacy policies. We are not responsible for the privacy practices of third-party services.

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify users of material changes by updating the "Last Updated" date at the top of this page.

Questions or concerns? Reach out to us: